A week from today at this time, I should be trying to get from Santa Barbara Airport to my dear little hotel. It can’t come soon enough.
My brain is fried.
Was helping a friend establish an ID.me account. Tried four times.
Each time we dutifully entered all the information.
Each time ID.me informed us that it couldn’t verify my friend’s identity.
No explanation. No useful suggestion about what to do next.
Chatted with the AI customer service bot until it apparently ran out of ideas and passed us along to a real human.
Waited over two hours for said human.
Downloaded and installed Google Meet as instructed.
Finally connected with an actual living, breathing person.
In less than five minutes, the human solved the problem.
Total time invested: Over four hours.
Expensive Online System: 0.
Artificial intelligence: 1.
Human intelligence: 2.
Unfortunately, my TN drugs have me on the wagon.
I need more coffee.
