My Hero

My Hero

Carlton is my hero of the day.  He took on Verizon this afternoon. I tried to move our service online. Online Verizon said we must get a new number. Hello, it is 6 blocks away. We don’t even get a new Zip Code, just a new Metro Stop. Since I don’t use the phone – I really don’t care. But, he cares. So, the man waited on hold for “the next available operator”. Seems that you can keep you number if you enter your street as “North Nelson” not “N Nelson”. Only thing is – on line if you enter North Nelson – it is converted to N Nelson. Which is Verizon’s way of doing the address.

Carlton thinks everything is all set up. I wouldn’t count on it. It doesn’t matter, he is now the official family Go To Guy for all things Verizon.

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